Useful Numbers

If the exact number you are looking for is not listed below please call the Abu Dhabi Contact Centre on 800 555 from within the UAE.

  • Ambulance: 998
  • Fire (Civil Defence): 997
  • Coastguard: 996
  • Weather and earthquakes: +971 2 222 7777
  • Abu Dhabi Government Call Centre: 800 555
  • Consumer Protection (Department of Economic Development) 800 555
  • The Centre for Regulation of Transport by Hire Cars (TransAD): 600 535353
  • Abu Dhabi International Airport: +971 2 505 5555
  • Water and electricity – Al Ain: 800 9008
  • Al Ain City Municipality (AACM): +971 3 712 8000
  • Al Ain International Airport: +971 3 785 5555

The following behaviour is applicable in case of medical emergency assistance:


  • Call the ambulance service on 998
  • Provide your name and contact details.
  • Provide the type of emergency, and the number of people involved
  • Provide details of location or address, and do NOT end the call unless asked to do so
  • Unless life is in danger, do not move the person/s.
  • Ensure the person is conscious and do not give any liquids to drink.
  • Do not attempt to give any first aid, unless you are qualified to do so.

Required action in case of car accidents include:

  • Call the police on 999
  • Call ambulance on 998
  • Inform the operator about the location and if there is a need for an ambulance
  • Provide correct data to ensure quick arrival of help
  • If the accident is not serious, move the vehicle away from traffic

Accidental locking a person inside a vehicle
If a person gets accidentally locked inside a car, call the police on 999



In the unlikely event of fire, follow these steps:

  • pull the nearest fire alarm
  • Call the fires service on 997.
  • Provide your name and contact details.
  • Provide details of the nature, type of fire and your exact location.
  • Provide details of location or address.
  • Listen very carefully to the instructions given.
  • Do not end the call unless asked to and wait for help as advised.
  • Stay calm and do not panic.
  • Do not jump from high places.
  • Open the windows to get air and ask for help.
  • If there is smoke in the air, stay low to the ground, especially your head, to reduce inhalation exposure and crawl to the nearest exit.
  • Evacuate the place using stairs and not electric elevators.

Civil Defence will send fully equipped vehicles based on the type and danger of the fire, from one of their centres in Abu Dhabi. The yellow vehicle will bear the name Civil Defence, or Technical Rescue and Quick Intervention.

Using fire extinguishers
Pull the safety pin located at the handle
Face the base of the fire, rather than the flames that have surrounded it
Squeeze the handle, and make a sweeping motion while extinguishing the fire

Types of fire extinguishers
The most common fire extinguishers are the red and black ones.
The red cylinder that contains water can be used to extinguish fires of solids such as paper, wood, or plastic. This extinguisher should not be used to extinguish flammable liquids like petrol or oil.
The black cylinder which contains CO2 is ideal for extinguishing electrical fires. However, since it does not provide post-fire security, the fire is likely to reignite.
Although less common, dry powder fire extinguishers can be used to fight all kind of fires.





The above information has been copied from the official Abu Dhabi digital government website.  Please check with the concerned authority directly to ensure all information is correct.  The Source Online ME bears no responsibility for incorrect advice or information in the above.